SERVING: BOSTON - NEWTON - CAMBRIDGE - BROOKLINE - WATERTOWN - CHELSEA - REVERE -SOMERVILLE - BELMONT - WELLESLEY - WESTON - DOVER - QUINCY - BRAINTREE - WEYMOUTH - MILTON - RANDOLPH ALL OF GREATER BOSTON
24 HOUR EMERGENCY GLASS REPLACEMENT AND BOARD UP
24 HOUR EMERGENCY GLASS REPAIR AND BOARD UP
INSULATED GLASS - ARCHITECTURAL GLASS - CURVED GLASS - GLASS TABLETOPS and SHELVES - SAFETY GLASS - PLATE GLASS - STAR-FIRE GLASS - Frosted and Tinted Glass - Acrylic Glass - and much more!
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Yelp- 5 STAR
Just 2 weeks after moving into my garden level apartment and a week before Christmas, I had a break-in via rocks used to smash the tempered, dual-glaze glass in my French door. Fortunately, a neighbor saw the perpetrator and called the police and he was apprehended inside my apartment. My upstairs neighbor called me as I was about 8 miles away.
I arrived to find the wonderful Boston Police and Detectives in my apartment and then saw the French door glass all over the living room. It was frigid outside. My daughter found Back Bay Glass, called them and explained the emergency clean-up and board-up. Jason responded to her call and was at my apartment within 35 minutes. He was there before the police left!
That day he spent 4 hrs and two trips to his shop to create a perfectly cut board to fit over the opening and to allow the handle to still be used to open/close it. He also did the clean-up carrying 4 loads from his powerful vacuum out to his truck. There was glass 20'away from the door and all over my rug/furniture. He was meticulous.
Since I have 5 grandchildren and was hosting Christmas Eve just 6 days away in my new home, I was heartsick that my view of the garden would be a board. I asked Jason if there was any chance he could get new dual-glaze with radon insert fabricated to size and get it installed by Christmas Eve. He said he had already contacted his source for fabrication of the glass but was told 10 days. I was distraught and asked if he could try to move that timing.
Long story short, he pushed the Western Mass manufacturer to agree to put a rush on it, and Jason then drove out to Western Ma to pick it up on that snowy Friday before Xmas eve, four days after the break-in. He came on Saturday, Dec 23, to install it---a 4.5 hr job. He carefully pulled off the inside wood trim, knowing we would not have time for painting...it was amazing how patient and precise he was. But in the end, I had the board-up taken away and the new glass installed late on the 23rd, so I could cook for 14 and be ready for Christmas Eve on the 24th. And it didn't end there, Jason has returned to help with the repair/replacement of the screens just this month, mid-Feb, bringing the manufacturer's installer to do so.
I have never experienced such service, professionalism and going beyond all expectations to deliver what his client needed and wanted. I would recommend him SIX STARS if it were available. He was that far above expectations.
YELP- 5 STAR
Contacted Back Bay Glass with a small but urgent job. Jason got back to me promptly, gave a reasonable rate and good recommendations. He arrived on time and got straight to work. He did a very thorough job -- I can't stress enough how diligent he was, he did more and stayed longer than I expected. Would definitely hire again.
YELP- 5 STAR
We called Back Bay Glass to have some work done and spoke to the owner Jason. Jason was extremely helpful and knowledgeable and expressed genuine interest in wanting to do the job. We called other local businesses and we decided to go with Back Bay Glass because we felt he was the best suited. Jason delivered as promised and did great work. We will highly recommend him.
South Boston, MA
YELP- 5 STAR
South Boston Window Replacement
Jason was super helpful! He responded pretty much immediately to every phone call and email I sent during the process. He and his team managed a speedy turnaround on a custom large window replacement, and they did really great work. When he realized that one of the strings on the window blind had accidentally been broken during the install process, he took it to get repaired and came back to reinstall it as soon as it had been restrung, without charging me a penny for all of his extra work (or the cost to repair the blind). I would hire them again in a heartbeat!
YELP- 5 STAR
Super helpful. Fast response time via email & delivered the correct sized mirror right to my house and on time. Would recommend to a friend & use again!
Jamaica Plain, Boston, MA
YELP - 5 STAR
Extremely helpful and prompt service. I broke one of my landlord's picture frames last night and called because I saw they offered twenty-four hours service. I was hoping to replace it before anybody even noticed! The guy on the other end was very friendly and mentioned that they could help but because it was after hours (hours weren't listed on the website) there would be an extra fee. After we got off the phone he texted me apologizing for the confusion and saying he'd update the website and COMP me the picture frame. The next morning he texted me saying it was right outside the door for me to pick up. I'd definitely go back to these guys for any glass needs in the future.
Dorchester Center, MA
YELP- 5 STAR
Let's say one is a horrible neighbor. Perhaps a horrible neighbor moving giant, heavy, awkward cases. Or maybe even a horrible, clumsy neighbor whose heavy cases impact full-light glass doors in such a way that said glass completely shatters. If said horrible neighbor asked me if I knew any places to go to get such a faux-pas fixed, I would unhesitatingly recommend calling Jason at Back Bay Glass. My service call with them this morning turned out as best as it possibly could, and had an extremely short turn around. After leaving a message on the voicemail that says "if we don't answer, leave a message and we'll call you back as soon as we're off the phone', a mere 4 minutes elapsed before he called back. He calmly dealt with my utter ineptitude at things like "remembering to take measurements of the area of glass" and talked me through the difference between laminated glass and tempered glass*. He called from the road to let me know he was on the way. On the phone, after asking if I needed this done as quickly as possible, he told me he'd arrive in an hour, and he beat me there. Everything was done within the hour. When it turned out I needed to go buy a new bottom molding, he left me a handful of the little nails. I have no idea about the price compares to other shops, to be honest, but the final charge was true to the quote and the whole thing from initial message to installed brand-new, full-light safety glass door took around 2.5 hours. He even offered to windex the fingerprints from the install before he left. Jason was the one painless part of a miserable process, and for that I promised to write this review, because he's awesome and everyone should call when their stupid idiot neighbor breaks their glass doors.(One to grow on: Safety glass shatters into tiny pebbles instead of dangerous larger shards, and there are several different kinds. Laminated glass is made from sandwiching an interlayer between two or more sheets of glass, so the glass holds together when broken. Tempered glass has been through a controlled thermal or chemical process that makes the glass stronger and more resistant to thermal stresses, but this means the glass must be cut before it is tempered, and is therefore not available same-day.)
Incredible! They were out of the shop when i needed two pieces of glass cut for my bathroom vanity, 20 minutes later they told me to come down and they would take care of it! 20 minutes after that we were out the door with our new glass, it was perfect and it extremely affordable! I would go back to these guys anytime and highly recommend their services.
EXPERT TECHNICIANS GET THE JOB DONE RITE!
Glass is the family trade. We brought it to Boston nearly 80 years ago from Russia. Today there are 8 glass companies in Boston that are related thru blood.
That being said, when you need quality services from a glass company you can trust, choose Back Bay Glass. Backed by more than 30 years of experience, we listen to your needs and provide you with exactly what you require.
We will not only give you quality products but also skilled technicians that have the experience to ensure excellent service.
We distinguish ourselves through the quality of our work, easy contact and friendly service.
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